Customer Service
If you’re considering a cochlear implant or if you are a current customer and need support or information, contact us.
If your speech processor is broken:
Call your Audiologist. They will help troubleshoot the problem. If you need a replacement, your audiologist will make arrangements with Cochlear.
More information online:
Customer Service
If you are a candidate, cochlear implant recipient or clinician and need support or information, please contact your local Cochlear office or distributor.
Cochlear Sydney
Toll free (Australia) 1800 620 929 - Call us through the National Relay Service
Toll free (New Zealand) 0800 444 819
Fax + 612 9428 6352
Email: customerservice@cochlear.com.au
Cochlear Hong Kong
Phone +852 2530 5773
Fax +852 2530 5183
Cochlear Beijing
Phone +8610 6581 3800
Fax +8610 6581 1880
Cochlear Japan
Phone: +813 3817 0241
Fax: +813 3817 0440
Cochlear Distributor- India
PIKA Medical Pvt Ltd
Phone +9180 2559 4757
Fax +9180 2559 4757
Southeast Asia
Phone +6565533814
Fax +65 6451-4105
Malaysia
Labchem Sdn Bhd
Phone +603 7728-2617
Thailand
Intimex Hearing Aid Services Co., Ltd
Phone +662 279 3030
Indonesia
A. Kasoem Cikini
Tel : +62213151070 Ext 22
Korea
Starkey Korea Ltd
Tel: +82 2465 0999
Fax: +82 2465 1010
Sri Lanka
J.M Wickramarachchi & Co
Tel: +(94 11) 289 0033; +(94-11) 282 4646
Fax: +(94 11) 281 0642
